TERMS AND CONDITIONS
By booking classes at Thaxted Yoga you agree to our terms and conditions and also accept our liability waiver. Thaxted Yoga classes are open to everyone over the age of 18 unless otherwise stated. Class passes purchased must be used before the expiry date and are non-transferrable and non-refundable after the initial Money Back Satisfaction Guarantee period.
100% Money Back Satisfaction Guarantee
As we truly believe in what we do, and the impact this can have on the lives of our clients, we include a 100% Money Back Satisfaction Guarantee on all of our memberships. If you sign up for one of our Packages and, after using it (see ** below for timescales) decide for any reason that its’ not for you, we will simply refund all of your money. *T&C’s apply
- Requests for a full refund must be received in writing, either by email or hand delivered to the studio.
- Requests must be received by close of business no later than deadlines shown below.
- All requests for a refund after that deadline will not be considered.
- After this time, please refer to our Cancellation policy as set out in our Return/Refund Policy below
Money Back Guarantee Deadlines
** Monthly Unlimited – up to 5 days from date of first class
** 4 Class & 6 Class Passes – up to 48 hours from date of first class
Details of class times at Thaxted Yoga studio may vary from time to time. Class times will be published by the Studio on our Website. Terms and conditions are subject to change at any time and apply to all users of Thaxted Yoga.
Users may cancel their class up to 2 hours before the start time and receive a full refund. Cancellations made after this time will be charged in full. Students must arrive on time for classes or risk not being permitted to enter the studio once class has begun. Further details can be found in our cancellation policy outlined below.
Members and users are requested to wear a form or dress appropriate to the class. Footwear should be removed on entry to the premises and left in the lockers or racks provided. Mobile phones must be either on silent or switched off entirely to avoid disruption in class.
Thaxted Yoga reserves the right to withdraw, suspend or refuse to renew the membership of any member or user whose conduct is, or may deemed to be in the Thaxted Yoga’s reasonable opinion, injurious to the character of the Studio or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Members of the Studio. Any Member so expelled shall forfeit all privileges to membership and shall not be entitled to any refund for any period during which his membership is suspended.
Thaxted Yoga cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except in so far as loss is by law incapable of exclusion.
CANCELLATION & PURCHASE POLICY
Classes: If you book a space in class but are unable to attend for any reason you may cancel your spot up to two (2) hours before class begins without being charged. If you neglect to cancel your space and then do not show up for class we will be unable to offer your space to another person and therefore will be unable to refund you or credit your class. No-shows are charged in full for class so please ensure you cancel your spot if you cannot attend through our website or the Thaxted Yoga app on your mobile device.
There is no refund available for purchased class passes after the initial Money Back Satisfaction Guaranteed period (ie: 5-class pass/10-class pass) and passes must be used within the time frame designated at the time of purchase. Class passes are non-transferable.
Classes start promptly at the scheduled time and doors to the studio will be shut and locked so please arrive on time to avoid disruption to the class and the instructor. If you arrive late and the doors are closed you will not be able to cancel your space in class at that time and will be charged in full.
Please do not arrive more than 15 minutes before the scheduled start time of your class.
Class Passes must be used within the expiry date and unused passes cannot be transferred or carried over. We are unable to extend passes if they are unused within the date specified. We plan our classes based on attendance and pass purchases and as such we ask that you book into your chosen class as soon as possible. If you book but become unable to attend for any reason you must cancel your space in class using our app or on the website within 2 hours of the class start time. Cancellations after this time will be classed as attended and we are unable to offer a refund.
If for any reason a class only has a single booking within 12 hours of the start time, the class may be cancelled as we are unable to offer private tuition at our group class prices. If this happens, you will be notified as soon as a decision is taken and your class will be refunded. Another reason it is essential to book in advance.
Our policy supports our aim of offering diverse, knowledgeable, well-trained teachers who travel to our studio to teach classes whilst being paid for their time through your purchase of class passes. We are grateful to our clients & all the teachers at Thaxted Yoga – thank you for your support.
Workshops & Retreat cancellations must be received in writing up to 30 days before the event. Refunds cannot be offered less than 30 days before the event as we will have already committed to your attendance with the instructor running the workshop and also paid for catering (where applicable).
CHANGE OF POLICY
We may change our terms & conditions, policies & pricing from time to time so please check back regularly.
CHANGE OF SCHEDULE
From time to time our class schedule may change or there may be changes in the teachers who instruct the classes. If an issue arises and a class must be cancelled, you will be notified as promptly as possible and a refund issued. From time to time there may be a reduced class schedule, reflected by attendance at the studio (such as bank holidays, school holidays, etc) and availability of instructors. Every effort will be made to offer an alternative but if you have questions about your classes or your account please get in touch at firstname.lastname@example.org
By participating in classes at Thaxted Yoga, I hereby agree the following:
That I am participating in the yoga classes or any other exercise classes offered by Thaxted Yoga during which I will receive information and instruction about yoga, physical exercise or health. I recognise that exercise requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.
I understand that it is my responsibility to consult a physician prior to and regarding my participation in the classes or courses offered at Thaxted Yoga. I represent and warrant that I am physically fit and I have no medical condition, which would prevent my full participation in these yoga classes, health programmes or workshops.
If I am pregnant I understand that I participate fully at my own risk and that of my unborn child/children. If pregnant, it is up to you to notify the instructor as some classes may not be suitable during certain stages of pregnancy.
In consideration of being permitted to participate in the yoga classes, health programmes or workshops, I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the programmes offered by my instructor or substitute teacher.
In further consideration of being permitted to participate in the classes and courses offered at Thaxted Yoga, I knowingly, voluntarily and expressly waive any claim I may have against my instructor or substitute teacher for injury or damages that I may sustain as a result of participating in these programmes.
I understand fully that from time to time during classes the instructor may physically adjust the students form and posture. If I do not want such physical adjustments, I will so inform the instructor at the beginning of each class I attend. I also acknowledge that if I do wish to receive such adjustments, it is my responsibility to inform the instructor when an adjustment has gone as far as I desire at that time.
I agree that Thaxted Yoga is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes at Thaxted Yoga may at times be physically challenging and I attend classes at Thaxted Yoga entirely at my own risk. I accept that it is my responsibility to inform my teacher at the start of each and every class I attend at Thaxted Yoga of any injury or health condition that I may have, but that my teacher or Thaxted Yoga are in no way responsible for any worsening of any condition I may have as a result of attending a class at Thaxted Yoga.
I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Thaxted Yoga or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
I hereby take full and sole responsibility from any liability of loss or damage to personal property associated with yoga classes or any other events.
I, my heirs or legal representatives forever release, waive, discharge and covenant not to sue my instructor or Thaxted Yoga or it’s employees for any injury or death caused by their negligence or other acts.
I have read the above release and waiver of liability and fully understand it’s contents. I voluntarily agree to the terms and conditions stated above under my own free will.